ma99 Privacy Policy — How We Protect Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how ma99 ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "your", "the Player") who access and use the ma99 website at ma99.vip and all associated services. This Policy applies to all visitors, registered players, and any other individuals who interact with the ma99 platform in any capacity.

By registering an account on ma99, making a deposit, or continuing to browse the platform after this Policy has been published, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the ma99 platform immediately.

Information We Collect

ma99 collects personal data from two primary sources: information you provide directly when using the platform, and information we collect automatically as a result of your interaction with the platform. We only collect data that is necessary for the purposes described in this Policy and do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.

Information You Provide Directly

• 1Registration information: your full name, date of birth, mobile number, and any additional identity details submitted during account sign-up or KYC verification.
• 2Financial information: payment method details (such as bKash or Nagad wallet numbers) necessary to process deposits and withdrawals. We do not store your full card numbers or mobile banking PINs — only the minimum reference data required to execute and record transactions.
• 3Communications: messages you send to the ma99 customer support team via live chat or email, including any attachments or screenshots you choose to share in connection with a support request.
• 4Responsible gaming submissions: any information you voluntarily provide when requesting deposit limits, cooling-off periods, or self-exclusion, including your reasons for the request where you choose to share them.

Information Collected Automatically

• 1Device and technical data: your IP address, device type, operating system version, browser type and version, screen resolution, and time zone setting. This data is used for fraud detection, platform security, and to ensure the site renders correctly on your device.
• 2Usage and interaction data: pages viewed, game sessions initiated, bet history (amounts, game types, outcomes), login timestamps, session duration, and navigation paths through the platform. This data is used to personalise your experience, detect unusual account activity, and improve platform performance.
• 3Cookie and tracking data: see the Cookies and Tracking Technologies section below for a full description of the categories of cookies and similar technologies we use and the purpose of each.

How We Use Your Information

ma99 processes your personal data only for legitimate, specified purposes directly related to the operation of a safe and fair online gaming platform. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The lawful bases for our data processing activities are set out below.

• 1Account management: to create and maintain your ma99 player account, verify your identity in accordance with our KYC obligations, and manage your account preferences and settings.
• 2Payment processing: to process deposits and withdrawals, record transaction history, investigate disputed transactions, and detect payment fraud or money laundering activity.
• 3Platform operation and improvement: to deliver, maintain, and improve the ma99 platform, diagnose technical issues, analyse player behaviour patterns, and develop new features and content.
• 4Customer support: to respond to your support enquiries, investigate and resolve complaints, and maintain records of customer interactions for quality assurance and training purposes.
• 5Responsible gaming: to monitor your gaming activity for signs of problem gambling, deliver responsible gaming notifications and tools (deposit limits, session reminders, cooling-off periods, self-exclusion), and fulfil our duties under responsible gaming policy.
• 6Legal compliance: to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, respond to valid legal requests from law enforcement or regulatory authorities, and enforce our Terms and Conditions.

How We Share Your Information

ma99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data with third parties only to the limited extent necessary to operate the ma99 platform and deliver services to you, or where required to do so by law.

• 1Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners receive the minimum personal and transactional data necessary to authorise and record your deposits and withdrawals.
• 2Game providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and other integrated studios receive session identifiers and bet data necessary to deliver the game experience. They do not receive your full name, payment details, or contact information.
• 3Fraud prevention and security partners: specialist third-party fraud detection services may receive device fingerprints, IP data, and anonymised behavioural signals to help identify and block fraudulent account activity across our platform.
• 4Law enforcement and regulatory authorities: we will disclose personal data to law enforcement agencies or regulators where we are legally required to do so, or where we have reasonable grounds to believe disclosure is necessary to prevent fraud, money laundering, or harm to persons.

Cookies and Tracking Technologies

ma99 uses cookies and similar tracking technologies to operate and improve the platform, remember your session preferences, detect fraud, and analyse how players interact with the site. Cookies are small text files stored on your device by your browser. They do not contain your financial data or password.

We use the following categories of cookies on the ma99 platform: Strictly Necessary cookies (required for core platform functions such as login sessions and security checks — these cannot be disabled); Functional cookies (remember your language and display preferences across sessions); Analytics cookies (collect anonymised usage data to help us improve platform performance and content); and Fraud Prevention cookies (detect unusual activity patterns that may indicate account compromise or multi-accounting). You may disable non-essential cookies in your browser settings, but doing so may affect platform functionality.

Data Security

ma99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ma99 platform is encrypted using 256-bit SSL (Secure Sockets Layer) encryption. Personal data stored in our systems is encrypted at rest using industry-standard encryption protocols.

ma99 operates a strict internal access control policy. Personal data is accessible only to staff members who require it to perform their job function. All staff with access to personal data receive regular data protection and security training. We conduct periodic security audits to test platform infrastructure against known vulnerabilities. In the event of a personal data breach that poses a risk to your rights and freedoms, ma99 will notify affected players promptly in accordance with applicable notification obligations.

Data Retention

ma99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce our agreements. The specific retention periods we apply are set out below.

Account data (name, contact details, transaction history, game history, KYC documents) is retained for a minimum of 5 years following account closure to comply with anti-money laundering record-keeping obligations. Support correspondence is retained for 2 years from the date of the interaction. Anonymised analytics data that cannot be linked to an individual may be retained indefinitely for platform improvement purposes. When your personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

Your Data Rights

ma99 respects your rights in relation to your personal data. You may exercise any of the following rights by contacting the ma99 data team via the 24/7 live chat support channel or by email at [email protected]. We will respond to all data rights requests within a reasonable timeframe. Identity verification may be required before we can fulfil a request.

Third-Party Services and Links

The ma99 platform integrates with third-party game providers, payment processors, and analytics services that operate under their own privacy policies. When you play a game provided by Pragmatic Play, Evolution Gaming, Ezugi, Spribe, or any other integrated studio, that studio's servers process certain technical data necessary to run the game (such as session tokens and bet outcomes). This data is governed by the respective provider's privacy policy in addition to this Policy.

The ma99 platform may contain links to partner promotional pages or embedded content from third-party providers. ma99 is not responsible for the privacy practices of any third-party websites or services that are not directly operated by ma99. We encourage you to read the privacy policies of any external service you choose to interact with. If you have concerns about how a specific game provider or payment processor handles your data, please contact their support team directly or refer to their published privacy documentation.

Children's Privacy

The ma99 platform is strictly intended for adults aged 21 and above. ma99 does not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 has registered an account on ma99 using false information, please contact the ma99 support team immediately via live chat or email. Upon verification, we will promptly close the account and delete any associated personal data.

Changes to This Privacy Policy

ma99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised Policy on this page with an updated Last Updated date. Where changes are significant, we may also notify you via the contact information associated with your account or via a notice on the ma99 platform. Your continued use of the ma99 platform following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to remain informed of how we handle your personal data.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the ma99 data protection team. Our 24/7 live chat is the fastest channel for all data-related queries. For written requests, you may use the email address below, displayed as plain text only — do not send sensitive account credentials via email.